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Where is my package? According to tracking, the package is announced.Updated 4 months ago

The shipment status "electronic notification received" indicates that we have already printed the shipping label for your order, but the package is still waiting to be picked up by DHL. 

If the status remains the same for 1-3 days, everything is fine, but due to weekends, holidays, or staffing shortages at DHL, pickup can sometimes take a bit longer.

If the status does not change for an extended period, the package may have been lost by DHL, or another error has occurred. In this case, please send us an email at [email protected], and we will look into how we can further assist you.


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