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Ordering/ Delivery

I need an invoice

Please contact us via [email protected]. #invoice#invoice#receipt#invoices#Invoice#KlarnaInvoice#InvoiceNumber

Can I apply two vouchers/codes in combination?

Here we need to distinguish between discount codes and voucher codes. It is absolutely no problem to apply multiple voucher codes in combination for an order. :). Unfortunately, it is technically not possible to combine two discount codes (e.g., a se

How do I return Judes products?

Products from our trial set can be returned within 100 days of purchase - even if used.For all other products, a return period of 60 days from purchase applies, but only for unused and unwashed products with the original label.If you make use of our

Is installment payment possible?

Indeed, we offer a monthly installment option (with Klarna). You can choose yourself in how many installments you wish to pay :). Simply add your desired items to the cart and then select Klarna as the payment method at checkout. If you choose to pur

How can I credit the trial set towards the purchase of the Classic or Premium set?

You can simply add 3 inner diapers, 2 boosters, and one cover less to your cart - you should still receive the price advantage of our sets. The discount will be added automatically - you don't need to enter an additional code!. #discount#priceadvanta

My delivery is incomplete, products are missing/ I received products I did not order

If items you ordered are missing from your delivery, or if you received items you did not order: Send us a message at [email protected]. We can assist you fastest if you directly list which products (quantity, design, size) you ordered and which pro

I want to cancel/modify my order

Whether we can still change or cancel your order depends on whether it has already been packed by our shipping partner or not. To find out, please write to us at [email protected] stating what you would like to change and also include your order num

When will my delivery arrive?

Did you order individual products or a trial set?. We usually ship these immediately after receiving the order. Then you will also receive a shipping confirmation with tracking information by email. Shipping takes about 1-3 days. Did you order a Clas

Where is my package? According to tracking, the package is announced.

The shipment status "electronic notification received" indicates that we have already printed the shipping label for your order, but the package is still waiting to be picked up by DHL. If the status remains the same for 1-3 days, everything is fine,

Do you participate in Black Friday? Do you have sales?

At Judes, we fundamentally do not participate in sales events, Black Friday, etc. Why?. Brands that frequently have sales typically include this in their margin upfront, essentially making products more expensive to then offer a discount. This goes a

I live in Switzerland, what options do I have for placing an order?

When ordering from Switzerland, we work with our partner meinEinkauf. As always, our goal was to make it as easy as possible for you. That means:. 1. When you order through our shop, your Swiss address is automatically recognized. 2. The system forwa